Duration:1 Year
=>Course Code: Ad-15
1. Modules
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Computer Fundamental
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Windows Basic
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Ms-Office (Ms-Word, Ms-Excel, Ms-Power Point, Ms-Access,Ms-Outlook Express)
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Internet (E-Mail, Web Chart And Browsing, Search Engine)
2. Development And Requirement Of Suppord Industry
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What Is Call Center?
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Statistics
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Introduction To Computer Peripheral
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The Coming Call Center Boom In Asia
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E-Commerce Concept
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eam Building
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Working Effectively With Your Team
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Team Working Skills-Philosophy
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Motivating Call Center Employees
3. Personal Development
4. Customer Handling Skills
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What Do Customers Really Want?
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Customer Frustrations
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Customer Dialogue
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Handling Customer Complaints
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Customers Service Process
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Listing Effectively
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Customer Retention
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Listening Effectively
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Exploring New Prospects
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Saving Service Talks Time
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Customer Service For Special Occasions
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Customer Service Error
5. Team Working
6. Effective Oral And Written Communication Skills
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Communication Skills
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Vocabulary
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Phonetics
7. Selling Skills
Getting Ready For The Sales Call