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SHORT TERM COURSES
 
ADCC (ADVANCE DIPLOMA IN CALL CENTER)

Duration:1 Year

 

=>Course Code: Ad-15

 

1. Modules

  • Computer Fundamental

  • Windows Basic

  • Ms-Office (Ms-Word, Ms-Excel, Ms-Power Point, Ms-Access,Ms-Outlook Express)

  • Internet (E-Mail, Web Chart And Browsing, Search Engine)

 

2. Development And Requirement Of Suppord Industry

  • What Is Call Center?

  • Statistics

  • Introduction To Computer Peripheral

  • The Coming Call Center Boom In Asia

  • E-Commerce Concept

  • eam Building

  • Working Effectively With Your Team

  • Team Working Skills-Philosophy

  • Motivating Call Center Employees

 

3. Personal Development

  • Motivation

  • Time Management

  • Stress Management

  • Secrets Of Success

  • Top Ideas For Setting And Achieving Goals

 

4. Customer Handling Skills

  • What Do Customers Really Want?

  • Customer Frustrations

  • Customer Dialogue

  • Handling Customer Complaints

  • Customers Service Process

  • Listing Effectively

  • Customer Retention

  • Listening Effectively

  • Exploring New Prospects

  • Saving Service Talks Time

  • Customer Service For Special Occasions

  • Customer Service Error

 

5. Team Working

  • Communication Is The Key To Healthy Care Team

  • Everyone Wins Successful Teams

 

6. Effective Oral And Written Communication Skills

  • Communication Skills

  • Vocabulary

  • Phonetics

 

7. Selling Skills

  • Selling Evaluation

  • Telemarketing

  • Consumer Buying Behaviour

  • Value Of Sales Training

  • Marking In A Changing World

 

Getting Ready For The Sales Call

 

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