Duration:1 Year

=>Course Code: Ad-15

1. Modules

• Computer Fundamental

• Windows Basic

• Ms-Office (Ms-Word, Ms-Excel, Ms-Power Point, Ms-Access,Ms-Outlook Express)

• Internet (E-Mail, Web Chart And Browsing, Search Engine)

2. Development And Requirement Of Suppord Industry

• What Is Call Center?

• Statistics

• Introduction To Computer Peripheral

• The Coming Call Center Boom In Asia

• E-Commerce Concept

• eam Building

• Working Effectively With Your Team

• Team Working Skills-Philosophy

• Motivating Call Center Employees

3. Personal Development

• Motivation

• Time Management

• Stress Management

• Secrets Of Success

• Top Ideas For Setting And Achieving Goals

4. Customer Handling Skills

• What Do Customers Really Want?

• Customer Frustrations

• Customer Dialogue

• Handling Customer Complaints

• Customers Service Process

• Listing Effectively

• Customer Retention

• Listening Effectively

• Exploring New Prospects

• Saving Service Talks Time

• Customer Service For Special Occasions

• Customer Service Error

5. Team Working

• Communication Is The Key To Healthy Care Team

• Everyone Wins Successful Teams

6. Effective Oral And Written Communication Skills

• Communication Skills

• Vocabulary

• Phonetics

7. Selling Skills

• Selling Evaluation

• Telemarketing

• Consumer Buying Behaviour

• Value Of Sales Training

• Marking In A Changing World

Getting Ready For The Sales Call